Faqs

General

Tickets Jasumo is a Japan-based ticket marketplace that helps international visitors buy event tickets for concerts, sports, theater, anime shows, and more — all in English. We source tickets from both official platforms and trusted resale markets.

Are the tickets sold on Tickets Jasumo official and authentic?

Yes! All tickets are verified before delivery. We source directly from official ticketing platforms or reputable resale partners to ensure authenticity and smooth entry to your event.

Can I buy tickets if I’m not living in Japan?

Absolutely. Tickets Jasumo is made for foreign visitors and global fans who want to experience Japan’s live events. You can book from anywhere in the world using your international payment method.

What types of events can I find on Tickets Jasumo?

You can find a wide range of events — including live music concerts, sports matches, theater performances, comedy shows, anime and pop-culture festivals, and more happening across Japan.

Do I need a Japanese address or phone number to buy tickets?

No. Tickets Jasumo makes the process simple — we handle all logistics for foreign customers, and you can use your international address and contact details.

What if the event is sold out on official sites?

No problem! Tickets Jasumo also provides access to the secondary resale market, allowing you to purchase tickets for events that are already sold out elsewhere.

Support and Services

What should I do if I don’t receive my ticket?

If your ticket hasn’t arrived within the expected delivery time, contact our support team immediately. We’ll investigate and ensure delivery or provide a full refund (minus payment processing fees) if the issue cannot be resolved.

What are the delivery options available?

We offer multiple delivery methods for your convenience:

Electronic Ticket (QR code)
Paper Ticket (postal delivery to your hotel, home, or Airbnb)
Convenience Store Pickup (with voucher number)
Hand Delivery (by our local staff in Japan)

Can I cancel or change my order after purchase?

Most event tickets in Japan are non-refundable once issued. However, if your order hasn’t been processed yet, contact us as soon as possible — we’ll check if adjustments are possible depending on the source.

How can I make a group booking?

For group bookings, please reach out via our Contact Us page with your event name, date, and number of tickets needed. Our team will prepare the best available options and assist you personally.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, etc.) and international payment options. In some cases, bank transfer or cash payment in Japan may also be available.

How can I contact customer support?

You can reach our customer support team anytime through our Contact Us page or email. Our team is available 24/7 to assist with ticket inquiries, delivery updates, and event-related questions.

About Us

Tickets Jasumo helps international visitors buy event tickets in Japan — from concerts and sports to theater and anime — through official and resale sources. We remove those barriers by providing an English-friendly, globally accessible platform that connects you to Japan’s top events — from J-Pop concerts and baseball games to Kabuki shows, anime exhibitions, and art performances. Whether tickets are available through official sources or only on the resale market, we make sure our customers can get them safely, quickly, and at transparent rates.