1. Overview
At Tickets Jasumo, customer satisfaction is our top priority. We ensure a secure and transparent ticket purchasing experience. Our refund policy covers specific scenarios where refunds may be applicable.
2. Eligibility for Refunds
You may be eligible for a refund in the following situations:
The event is officially canceled by the organizer. (If refund is available by them)
You did not receive your ticket after the confirmed delivery period.
A major error occurred in the order (e.g., incorrect ticket type issued).
Refunds will exclude payment processing fees charged by credit card companies or payment gateways, as these are non-refundable to us.
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
You change your mind or no longer wish to attend the event.
The event date or venue is changed by the organizer (tickets remain valid).
You entered incorrect delivery information.
You failed to attend the event due to travel or visa issues.
4. Refund Process
To request a refund:
Contact our support team through the Contact Us page.
Provide your order number, event details, and the reason for the refund request.
Our team will verify eligibility and respond within 3–5 business days.
If approved, refunds are processed using the original payment method within 7–14 business days.
5. Partial Refunds
If partial refunds are necessary (e.g., due to processing fees or administrative deductions), the customer will be notified before the refund is finalized.
6. Lost or Stolen Tickets
Tickets Jasumo is not responsible for lost, stolen, or misplaced tickets once delivered. Please handle your tickets securely.
7. Contact Us
For any refund-related inquiries, please reach out to us through the Contact Us page.
Our support team is available 24/7 to assist you with your questions, refunds, or group booking concerns.
